Langham place, the largest urban renewal project in Hong Kong was jointly undertaken by the Urban Renewal Authority and Great Eagle Holdings Ltd in 1988. As a flagship redevelopment project Langham Place is a milestone in Hong Kong’s urban renewal history. This area used to be a cluster of dilapidated and pre-war buildings housing about 6000 people in a poor living environment. This HK $12 Billion project took 16 years to complete due to the complex planning and site assembly process. Today Langham Place has brought new life to this old neighborhood and kick-started a sustained regeneration process in Mongkok.
New Mongkok in 2005
Vision
We will change the face of Mongkok forever.
Mission
We are the five-star champion of Mongkok renowned for unique and innovative service solutions. We will provide a quality environment that feels like home for both guests and colleagues alike allowing all to reach their full potential. The change starts from us.
Old Mongkok in 1996
CHAMPION Values
C
ommunication
H
ospitality
A
nticipation
M
entorship
P
resentation
I
nnovation
O
ptimization
N
ow
Daily briefing
Team building camp
Service Credos
1. Great communication starts by smiling and using a warm greeting with guests and associates alike.
2. Build effective associate communication by using "When you..., I feel..., Because..."
3. 3Get to know our fellow associates on an informal basis.
4. Thoroughly know the products of our department and the hotel.
5. When guests ask directions within the hotel, take them there.
6. Take personal responsibility to solve guest problems promptly and follow-up.
7. By effective observation, we will anticipate guest needs.
8. God is in the details.
9. Anticipate the needs of our fellow associates.
10. Build teamwork in our department and across the hotel.
11. Seek out and acknowledge associates who do a good job.
12. Go out of our way to help new associates succeed. Be an involved mentor.
13. We are on stage.
14. Wear our uniform with pride. Ensure it is clean,　well-fitted and displays a name badge.
15. No matter "who", "when" or "where", pick up rubbish and help tidy the hotel.
16. Encourage the sharing of ideas.
17. Innovate with technology to serve our guests better.
18. Empower our associates.
19. Up-sell to ensure our guests experience the very best we have to offer.
20. Use resources efficiently.
21. Live a balanced life.
22. Display a sense of urgency with guest requests and problems, to ensure guest satisfaction.
23. Do not put off till tomorrow what you can do today.
24. Practice safe work habits.
