(Hong Kong – July 2006)--- As the first hotel in the world to implement colour, touch screen (IP) phones, Langham Place Hotel, Mongkok, Hong Kong has been delighting business and leisure travellers with this sophisticated voice and data communication since opening in 2004.
Cisco’s IP telephony combined with our own specifically commissioned integrated hotel software provides guests with seamless free worldwide SMS and email messaging , omnipresent hotel-wide WIFI, mobile guest room phones that work hotel wide, integrated web information on all phones, streaming video and much more, all on a single unified platform.
Now, Langham Place Hotel pushes the envelope further using this platform to introduce a new level of guest history and personalisation.
As we get to know our guests, we will not only ask their usual preferences like pillow type and room type, but we will also gather frequently dialed numbers, personal stock profile, home photos, radio stations and news preferences. When guests return to stay at Langham Place Hotel, they will find personal, customised content fully uploaded on their guest phones, even before they enter the room, including their family picture!
With this type of guest history sophistication, Langham Place Hotel aims to remove the distance between guests and their families, friends and colleagues back home and personalise the guest rooms like never before.
To provide additional convenience, guests can update their personal profile online anytime, anywhere. This enables the Hotel to provide premium tailor-made service based on guest’s personal preference at any time.
“Where else will hotel guests enjoy a colour picture of their loved ones in the hotel room waiting for them? Who else can automatically programme the guest phone, so that your family is just one button away? Which other hotel can have your stocks displayed on your phone in real-time, or the weather back home, before you get to your room?” said Brett Butcher, Managing Director of Langham Place Hotel.
“Langham has been creating guest profiles and delivering bespoke service for over 140 years, and it is only right that we pioneer a new level for the hotel industry,” Mr. Butcher added.
Langham Place Hotel is the winner of the cross-industry “Best Practice in Technology Deployment” as well as the CIO 100 Honouree 2005 and 2006 (CIO Asia’s annual index of Asia’s top performing enterprise users of IT). These awards recognise the hotel’s effective deployment in technology in enhancing guest service, and attest the hotel’s position as one of the most technologically advanced hotels in the world and continue to highlight Langham’s 140 years of innovation in hospitality.
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